• Welcome to the Gain Train Retain Playbook Pre-Launch Live Course - How It Works

• Welcome to the Gain Train Retain Playbook - Introduction

Delayed 1 day

• Lesson 1: Introduction, The Hard Cold Reality

• Lesson 2: Talent Acquisition for Service Business, the Challenges and Solutions

• Lesson 3: Planning the Hire

• Lesson 4: Identifying the Position

• Learning Exercise 1

• Learning Exercise 2

• Lesson 1: Advertising

• Lesson 2: Telephone Screening

• :earning Exercise 1

• Learning Exercise 2

• Lesson 1: Preparing for Face-to-Face Interviews

• Lesson 2: Hiring an Employee from a Competitor

• Lesson 3: Hiring People with a Clean Slate

• Lesson 4: Things to Consider Before the Interview

• Lesson 5: The Interviewer

• Lesson 6: What We CAN and CANNOT Ask

• Learning Exercise 1

• Learning Exercise 2

• Personality Traits

• Lesson 1: Preparing for the Interviews

• Lesson 2: Resumes

• Lesson 3: The Initial Interview Part I

• Lesson 3: The Initial Interview Part II

• Sample Candidate Emails

• Lesson 4: The Second Interview

• Lesson 5: The Third and Final Interview

• Lesson 6: The Final Decision

• Lesson 7: In Conclusion

• Learning Exercise 1

• Learning Exercise 2

• Learning Exercise 3

• Lesson 1: Introduction

• Lesson 2 Part I: Benefits of an Effective Training Program

• Lesson 2 Part II: Jim's Confession Corner

• Lesson 3 Part I: Why Training Can't Be Rushed

• Lesson 3 Part II: Onboarding and Other Important Types of Training

• Lesson 4: Other Important Training Considerations

• Learning Exercise

• Lesson 1: Identifying the Trainee

• Lesson 2 Part I: The Right Trainer(s)

• Lesson 2 Part II: The Right Trainer(s)

• Lesson 3 Part I: Planning the Training Program

• Lesson 3 Part II: Planning the Training Program

• Lesson 4 Part I: The Right Size

• Lesson 4 Part II: The Right Size

• Lesson 5 Part I: Identifying Metrics and Milestones

• Lesson 5 Part II: Metrics and Milestones - Documentation and Logs

• Lesson 5 Part III: Metrics and Milestones - Methods of Training

• Learning Exercise

• Individual Training Log.xlsx

• Group Training Log Blank.xlsx

• Lesson 1: How to Train

• Lesson 2: How to Captivate and Motivate Adult Learners

• Lesson 3: Field Training

• Lesson 4: Evaluation Meetings

• Lesson 5: Ongoing Training

• Learning Exercise

• Lesson 1: Why Is It Challenging?

• Lesson 2: It Starts and Ends with Company Culture

• Lesson 3: Why Employees Quit

• Lesson 4: Other Reasons They Leave

• Lesson 5: Leadership's Critical Role in Retention

• Learning Exercise

• Lesson 1: It Starts At The Top

• Lesson 2: Discipline, Communication and Conflict Resolution

• Lesson 3: Setting the Tone - Mission and Purpose

• Learning Exercise

• Lesson 1: The Heart of the Matter - The Hidden Drain on Your Organization

• Lesson 2: Building Trust - 10 Key Methods

• Lesson 3: Using Personality Assessment and Facilitation

• Lesson 3 - Appendix 1: Introduction to Everything DiSC Workplace

• Lesson 3 - Appendix 2: Get to Know Everything DiSC

• Lesson 3 - Appendix 3: The Power of We

• Lesson 4: Wrap Up - The 7 Essentials for Retaining Great Talent

• Learning Exercise

• Bonus Video: Productive Confict