Welcome to the Gain Train Retain Playbook Pre-Launch Live Course - How It Works

Hello and Congratulations for making this important investment in yourself and your business.

Over the course of 4 weeks we will be presenting the course live in 90 minute sessions (approximately) each week on Wednesdays. We will begin the first session on July 19th at 10:00 AM PT / 11:00 AM MT / 12:00 PM CT / 1:00 PM ET.

Sessions are scheduled as follows:

July 19
July 26
August 2
August 16
August 23 Optional extra week

We have allowed for this possible extra week depending upon the course participation and how much information we are able to cover in each session with the participants and allowing them the time needed for questions. Due to the depth and detail of some sections, we wished to provide a little "wiggle room" so as to not rush participants thru the course.

Each session will be taped and within 48-72 hours of completion, the lessons presented will be available for replay along with transcripts and any learning exercises or supporting docs right here on the course portal.

If you are unable to attend a session, no worries, you'll have plenty of time to catch up with the replays before the next session.

Information on the group coaching calls will be posted hereon the course portal as soon as that has been set up.

Again, thank you for being a part of this important course. We appreciate you!

Gain, Train and Retain Staffing Power Suite - The Complete How-To Course for Finding, Empowering and Keeping Great Talent for Your Service Business

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Welcome - How This Will Work

  • Welcome to the Gain Train Retain Playbook Pre-Launch Live Course - How It Works
  • Welcome to the Gain Train Retain Playbook - Introduction

GAIN - Module 1: Making the Right Choices

Delayed 1 day

  • Lesson 1: Introduction, The Hard Cold Reality
  • Lesson 2: Talent Acquisition for Service Business, the Challenges and Solutions
  • Lesson 3: Planning the Hire
  • Lesson 4: Identifying the Position
  • Learning Exercise 1
  • Learning Exercise 2

GAIN - Module 2: Getting Started

  • Lesson 1: Advertising
  • Lesson 2: Telephone Screening
  • :earning Exercise 1
  • Learning Exercise 2

GAIN - Module 3: The Interview Process

  • Lesson 1: Preparing for Face-to-Face Interviews
  • Lesson 2: Hiring an Employee from a Competitor
  • Lesson 3: Hiring People with a Clean Slate
  • Lesson 4: Things to Consider Before the Interview
  • Lesson 5: The Interviewer
  • Lesson 6: What We CAN and CANNOT Ask
  • Learning Exercise 1
  • Learning Exercise 2
  • Personality Traits

GAIN - Module 4: The Interviews

  • Lesson 1: Preparing for the Interviews
  • Lesson 2: Resumes
  • Lesson 3: The Initial Interview Part I
  • Lesson 3: The Initial Interview Part II
  • Sample Candidate Emails
  • Lesson 4: The Second Interview
  • Lesson 5: The Third and Final Interview
  • Lesson 6: The Final Decision
  • Lesson 7: In Conclusion
  • Learning Exercise 1
  • Learning Exercise 2
  • Learning Exercise 3

TRAIN - Module 1: Essentials and Laying the Groundwork

  • Lesson 1: Introduction
  • Lesson 2 Part I: Benefits of an Effective Training Program
  • Lesson 2 Part II: Jim's Confession Corner
  • Lesson 3 Part I: Why Training Can't Be Rushed
  • Lesson 3 Part II: Onboarding and Other Important Types of Training
  • Lesson 4: Other Important Training Considerations
  • Learning Exercise

TRAIN - Module 2: Trainers, Trainees and the Training

  • Lesson 1: Identifying the Trainee
  • Lesson 2 Part I: The Right Trainer(s)
  • Lesson 2 Part II: The Right Trainer(s)
  • Lesson 3 Part I: Planning the Training Program
  • Lesson 3 Part II: Planning the Training Program
  • Lesson 4 Part I: The Right Size
  • Lesson 4 Part II: The Right Size
  • Lesson 5 Part I: Identifying Metrics and Milestones
  • Lesson 5 Part II: Metrics and Milestones - Documentation and Logs
  • Lesson 5 Part III: Metrics and Milestones - Methods of Training
  • Learning Exercise
  • Individual Training Log.xlsx
  • Group Training Log Blank.xlsx

TRAIN - Module 3: The Art of Training

  • Lesson 1: How to Train
  • Lesson 2: How to Captivate and Motivate Adult Learners
  • Lesson 3: Field Training
  • Lesson 4: Evaluation Meetings
  • Lesson 5: Ongoing Training
  • Learning Exercise

RETAIN - Module 1: Keeping Good Talent - Why It Is So Hard

  • Lesson 1: Why Is It Challenging?
  • Lesson 2: It Starts and Ends with Company Culture
  • Lesson 3: Why Employees Quit
  • Lesson 4: Other Reasons They Leave
  • Lesson 5: Leadership's Critical Role in Retention
  • Learning Exercise

RETAIN - Module 2: Creating the Ideal Environment

  • Lesson 1: It Starts At The Top
  • Lesson 2: Discipline, Communication and Conflict Resolution
  • Lesson 3: Setting the Tone - Mission and Purpose
  • Learning Exercise

RETAIN - Module 3: Winning Workplace Culture

  • Lesson 1: The Heart of the Matter - The Hidden Drain on Your Organization
  • Lesson 2: Building Trust - 10 Key Methods
  • Lesson 3: Using Personality Assessment and Facilitation
  • Lesson 3 - Appendix 1: Introduction to Everything DiSC Workplace
  • Lesson 3 - Appendix 2: Get to Know Everything DiSC
  • Lesson 3 - Appendix 3: The Power of We
  • Lesson 4: Wrap Up - The 7 Essentials for Retaining Great Talent
  • Learning Exercise
  • Bonus Video: Productive Confict