Gain, Train and Retain Staffing Power Suite - The Complete How-To Course for Finding, Empowering and Keeping Great Talent for Your Service Business
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Welcome - How This Will Work

Welcome to the Gain Train Retain Playbook Pre-Launch Live Course - How It Works
Welcome to the Gain Train Retain Playbook - Introduction
GAIN - Module 1: Making the Right Choices

Delayed 1 days

Lesson 1: Introduction, The Hard Cold Reality
Lesson 2: Talent Acquisition for Service Business, the Challenges and Solutions
Lesson 3: Planning the Hire
Lesson 4: Identifying the Position
Learning Exercise 1
Learning Exercise 2
GAIN - Module 2: Getting Started

Lesson 1: Advertising
Lesson 2: Telephone Screening
:earning Exercise 1
Learning Exercise 2
GAIN - Module 3: The Interview Process

Lesson 1: Preparing for Face-to-Face Interviews
Lesson 2: Hiring an Employee from a Competitor
Lesson 3: Hiring People with a Clean Slate
Lesson 4: Things to Consider Before the Interview
Lesson 5: The Interviewer
Lesson 6: What We CAN and CANNOT Ask
Learning Exercise 1
Learning Exercise 2
Personality Traits
GAIN - Module 4: The Interviews

Lesson 1: Preparing for the Interviews
Lesson 2: Resumes
Lesson 3: The Initial Interview Part I
Lesson 3: The Initial Interview Part II
Sample Candidate Emails
Lesson 4: The Second Interview
Lesson 5: The Third and Final Interview
Lesson 6: The Final Decision
Lesson 7: In Conclusion
Learning Exercise 1
Learning Exercise 2
Learning Exercise 3
TRAIN - Module 1: Essentials and Laying the Groundwork

Lesson 1: Introduction
Lesson 2 Part I: Benefits of an Effective Training Program
Lesson 2 Part II: Jim's Confession Corner
Lesson 3 Part I: Why Training Can't Be Rushed
Lesson 3 Part II: Onboarding and Other Important Types of Training
Lesson 4: Other Important Training Considerations
Learning Exercise
TRAIN - Module 2: Trainers, Trainees and the Training

Lesson 1: Identifying the Trainee
Lesson 2 Part I: The Right Trainer(s)
Lesson 2 Part II: The Right Trainer(s)
Lesson 3 Part I: Planning the Training Program
Lesson 3 Part II: Planning the Training Program
Lesson 4 Part I: The Right Size
Lesson 4 Part II: The Right Size
Lesson 5 Part I: Identifying Metrics and Milestones
Lesson 5 Part II: Metrics and Milestones - Documentation and Logs
Lesson 5 Part III: Metrics and Milestones - Methods of Training
Learning Exercise
Individual Training Log.xlsx
Group Training Log Blank.xlsx
TRAIN - Module 3: The Art of Training

Lesson 1: How to Train
Lesson 2: How to Captivate and Motivate Adult Learners
Lesson 3: Field Training
Lesson 4: Evaluation Meetings
Lesson 5: Ongoing Training
Learning Exercise
RETAIN - Module 1: Keeping Good Talent - Why It Is So Hard

Lesson 1: Why Is It Challenging?
Lesson 2: It Starts and Ends with Company Culture
Lesson 3: Why Employees Quit
Lesson 4: Other Reasons They Leave
Lesson 5: Leadership's Critical Role in Retention
Learning Exercise
RETAIN - Module 2: Creating the Ideal Environment

Lesson 1: It Starts At The Top
Lesson 2: Discipline, Communication and Conflict Resolution
Lesson 3: Setting the Tone - Mission and Purpose
Learning Exercise
RETAIN - Module 3: Winning Workplace Culture

Lesson 1: The Heart of the Matter - The Hidden Drain on Your Organization
Lesson 2: Building Trust - 10 Key Methods
Lesson 3: Using Personality Assessment and Facilitation
Lesson 3 - Appendix 1: Introduction to Everything DiSC Workplace
Lesson 3 - Appendix 2: Get to Know Everything DiSC
Lesson 3 - Appendix 3: The Power of We
Lesson 4: Wrap Up - The 7 Essentials for Retaining Great Talent
Learning Exercise
Bonus Video: Productive Confict

Lesson 5: Leadership's Critical Role in Retention

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